Have you ever seen what happens in your hotels when your back is turned?
If you could, you might bear witness to at least one of your Bar Staff helping themselves to a drink (-£3.50). Or giving free drinks away to a family member or a group of friends (-£16.50). You might see them serving a customer four drinks and then only ringing up one (-£31.79). You might even catch them pocketing cash from the till drawer (-£51.79) and then opening a bag of crisps from the shelf without paying for it (-£52.99). Over the course of a shift these transgressions all add up.
The kind of criminal behaviour we’re talking about can cause a hotelier a great deal of pain, as it eats straight into the profitability of the business. It happens because your bar staff are put in a position of trust during every shift and from there it is all too easy for them to abuse that trust. Each individual employee who regularly steals from you can easily purloin stock or revenue to the value of at least £50 per shift. That’s tens of thousands of pounds over a twelve month period. Multiply those figures by the number of offending employees and the damage it can do is simply unsustainable.
But imagine if you were able to eliminate those losses from your hotel’s finances.
Our Hotel Profit Protection services help you do just that. Our consultants not only help you detect and correct poor F&B shrinkages and boost your GP% with better stock control measures. They’ll also covertly audit and record the transactions of your bar staff, highlighting serious offenders, but also pointing out those staff who go above and beyond! It’s nice to know who you can trust, too.
James Shanks Venners Senior F&B consultant commented that “our customers require insight. They want to know if anything untoward is going on at site-level, either when they’re not on site or during periods of low supervision.” Shanks continued “it’s covert data gathering that allows us to report on whether hotel staff are upselling, actively pilfering or defrauding customers and the hotel. We pinpoint dishonest till behaviour, egregious wastage, poor service and cash handling.”
Venners Consultants help you make the most out of your dining offers too, with support to ensure breakfast margins are set correctly and ‘customer experience’ audits to help you benchmark and deliver set standards that delight your guests on every single visit.
We’ve witnessed hotel chains with 10 or more sites losing £50k per hotel on average who, with Venners support, were made aware of the seriousness of their losses and were given the evidence and insights to act, helping them save hundreds of thousands of pounds a year across their estate.
Your hotel’s profitability could be compromised, so act now!
Click here for more information on our hotel profit protection services or to get a free ‘no strings’ consultation.